Once you’ve applied on My Access, for Florida Food Stamps, you will receive a letter containing important paperwork that needs to be sent for an upcoming phone interview. The phone interview must transpire in one week. You must call between the hours of 8:oo am and 5:00 pm. Do be sure to call just a few minutes before 8 am to ensure your wait time is short. Don’t worry, you will not have to wait long if you experienced the Call Center recently there is a different number issued for this. These first time calls are imperative to DCF to determine if you are eligible or ineligible so they will be answered quickly. Should you not be able to complete this interview in a time specified, you will receive a letter stating you are ineligible for food stamps and Medicaid. The phone interview is very important, and correct paperwork will ensure this move effortlessly.
Before you make your call, go to My Access and upload the information you gave DCF on your initial application so you have it handy. Take time to go to Benefit Status and pull up your application you first filed. Print it out, or keep the screen up while you talk to your case manager. This will allow you to easily answer any questions that are asked. Most of the questions will center on initial information that was given on the website when you first applied. Most importantly, write down any questions you have. This is the perfect time to get these answered as you may have issues calling the Call Center later.
Do keep your questions for the end of the interview and let your case manager know in the beginning that you have questions regarding your case. Once you are done with the phone interview, you will be allotted time to ask questions that remain unanswered. So relax, take a deep breath, and it will be over in about 10 – 15 minutes!